Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Raj Books – No Cancellation & No Refund Policy
At Raj Books, we are dedicated to providing our customers in Sri Lanka and across the world with high-quality books and a smooth shopping experience. We specialize in school books, self-help books, medical books, and college books—all sourced directly from trusted publishers in the UK and India to ensure authenticity and quality.
To maintain efficiency and fairness in our operations, we follow a strict no cancellation and no refund policy.
✅ Before You Place an Order
We kindly request all customers to carefully review:
- The items in your cart
- Shipping details (address, contact number, etc.)
- Any specific editions or quantities required
Once an order is confirmed, it cannot be canceled, refunded, or exchanged.
✅ Order Modifications
If your order has not yet been shipped, you may request modifications such as:
- Adding additional items
- Adjusting quantities of existing items
Please note that additional shipping charges may apply if the revised order increases the parcel weight.
✅ Customer Support
Although cancellations and refunds are not possible, your satisfaction is very important to us. If you have any questions, concerns, or special requests, please get in touch with us:
📞 +94 756137777
📧 orders@rajbooks.com
Our team will do our best to assist you and ensure your experience with Raj Books remains positive.
✅ Why This Policy?
This policy allows us to:
- Deliver imported books reliably and on time
- Keep our operations efficient
- Ensure every customer receives books in the best possible condition
By placing an order with Raj Books, you agree to this No Cancellation & No Refund Policy.
We thank you for your understanding and continued trust in Raj Books.
What can I return?
You may request returns for most items listed on rajbooks.com that are explicitly identified as “returnable” on the product detail page and/or our policy and within the ‘return window’ period. To know about the “non-returnable” categories and the specific return windows for categories eligible for return.
Products that are physically damaged, defective, has missing parts, or are different from their description in the product details page are eligible for return.
Contact us at {hi@rajbooks..com} for questions related to refunds and returns.